Fit your hiring process to the role

The situation

Nurses, care assistants and home care staff work shifts. A daytime interview or a long cover letter is a barrier for them.

How to use it

• Replace the cover letter and the first phone call with a link and three or four short questions. Candidates record on their phone, even after a night shift.
• Give think time before each answer and allow retakes, so nerves do not decide.
• Start with an unscored practice question so people can get used to the camera first.
• Reminders before the deadline are sent for you.

Example questions

1. Why did you choose care, and why this department?
2. Tell us about a time you had to reassure a patient or their family.
3. How do you handle a busy shift where everything happens at once?

The situation

Many applicants per vacancy, and you want to know how someone explains a problem before you make time for a call.

How to use it

• Describe a familiar customer situation and ask the candidate to answer as if the customer were on the line.
• Everyone gets the same questions, so you compare answers side by side instead of impressions from separate calls.
• Share a recording with the team lead through a link that expires and that you can revoke.

Example questions

1. A customer calls, angry that their order is late. What is your first sentence?
2. Tell us about a time you helped someone solve a problem.
3. How do you stay calm and friendly when a customer is upset?

The situation

Team leads and planners with plenty of floor experience and a thin CV. A first cut on CVs tends to pass them by.

How to use it

• Ask about real situations on the floor: a sick call at the start of a shift, a truck that is late.
• Candidates answer in their own language; the transcript stays in that language. If you do not speak it, use a human translator.
• Keep good candidates who do not fit right now in the talent pool.

Example questions

1. Two colleagues call in sick at the start of the shift. What do you do first?
2. How do you make sure a new team member works safely in their first week?
3. Tell us about a time you had to change a schedule at the last minute.

The situation

Peak seasons, candidates who work during the day themselves, and a CV that says little about hospitality.

How to use it

• One link in the job ad or on your careers page; candidates record when it suits them.
• Short questions about guests and customers, with think time.
• Advance, keep in the talent pool or decline, and the candidate hears back.

Example questions

1. A guest complains about the food. What do you do?
2. What does great service mean to you?
3. Tell us about a busy evening and what you did to keep it running smoothly.

The situation

You hire for all of these roles at once, for different clients.

How to use it

• Create one interview per type of role and use it for every applicant. Start from a template in the industry library.
• Share recordings with your client's hiring manager through a link that expires and that you can revoke.
• Connect your ATS; what each connector supports is listed in our integration overview.